Forces for change are testing the healthcare service system throughout the industrialized world. These challenges include

• shortage of healthcare staff
• rising demand for healthcare services due to the ageing population and diseases arising from the prosperity of the industrialized world
• increasingly complex healthcare operating environment and sudden, sometimes unpredictable changes in it
• imbalance in the availability of services and the requirement to provide equal care

The traditional response to these challenges is to increase resources. It has become clear, however, that for healthcare system to cope with the mounting pressure, we should be moving towards a culture of care that enables and supports individuals to act on their own initiative.

At present, in addition to care work, care personnel are burdened by tasks, which could be transferred to support processes, and even to patient himself, saving the time of healthcare professionals for actual care work. It is possible to achieve this through functions and service models which support selfcare.

Mawell S7 is a complete selfcare and health counselling service concept, which is designed

• to free up the time of care personnel
• to provide a flexible channel for dealing with customers
• to support the skilled and efficient evaluation of care requirements
• to enable the easy booking of appointments
• to provide customers with accurate guidance in real-time
• to support the development of self-care service models within organizations
• to provide customers with easy-to-use tools to engage in dialogue with the healthcare service system.